Privacy policy

Last updated: 24 April 2024

Qincade Ltd. ("us", "we", or "our") operates http://www.qincade.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information collection and use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

How do we collect your information?

-From the interactions we have with you, including via email, telephone and in person.

-Online forms, this is usually when we are running events or if you use our website or support form to contact us with an enquiry.

-Using the cookies on our website and pixels in our emails.

-Analytics and search engine providers to assist us with the improvement and optimization of our Site.

-Via publicly accessible sources including your employer’s website or your social media.

-From our partners, when they identify you as an individual who would be interested in our services.

Our clients

This is the kind of data we collect about our customers:

-Your name, work email, job title, company name, and country of origin. This information is gathered to either initiate or fulfill the contract between us, usually for client registration.

-Additionally, when you contact us for customer support or provide feedback, we collect your name, email address, password, and any personal details you share with us in those messages. We collect this information under our legitimate interest to give you customer support, answer your questions, and ensure your satisfaction with Qincade services.

We also collect information about you for marketing purposes, as outlined in detail in this document.

Our target audience

We gather your name, work email, job title, company name, and country of origin, in the following instances: 

-When you ask for a consultation or a demo, we use this information to process your request. Additionally, we might collect more details if you give us feedback on your interaction with us.

-If you participate in our sessions at industry events like conferences, symposiums, or exhibitions, or attend our training sessions or workshops, we might gather your personal information there as well.

If you contact us through social media or email, we also collect information like login data, time zone setting, browser plug-ins, operating system, platform, IP addresses, MAC addresses, and social media handles.

We handle your personal data in this way because it's in our legitimate interest to promote our business.

Marketing and communications

 We gather your personal details such as name, email address, business location, phone number, and sector preferences. 

If you’ve chosen to receive marketing emails from us, we rely on your consent to send you these communications. However, if you haven't opted in but still receive marketing emails, it's because we believe it's in our legitimate interest to promote our business. 

Every marketing email we send includes an option to unsubscribe, and you can request that we stop using your information for marketing at any time by contacting us at hello@qinqade.com or by clicking the unsubscribe link in our emails.

When we contact you as a professional through LinkedIn or other social media, we do so based on our legitimate interest in providing you with information about our services, believing that it might be relevant to you.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your data rights

You have a number of rights under data protection laws. If you'd like to exercise these rights or have any questions, the simplest way to reach us is via email at hello@qincade.com

Here's a summary of your rights:

• Access: You can request to view and receive a copy of your personal data.
• Rectification: You can correct any incomplete or incorrect information we have about you.
• Erasure: You can request that we delete the personal data we hold about you.
• Restrict: You can ask us to limit how we use your personal data.
• Portability: You can ask us to transfer your personal data to a third party.
• Object: You can object to the way we use your personal data.
• Complain: You have the right to file a complaint with us or with the Information Commissioner’s Office, the data protection regulatory body for England and Wales.

If you are based outside of England and Wales, you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated – these rights will not always be available to you all of the time.

Changes to this Privacy Policy

This Privacy Policy is effective as of 8 April 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Contact us

If you have any questions about this Privacy Policy, please contact us at: hello@qincade.com